Theatre Concierge

Theatre Concierge
Pj Phillips
Center Theatre Group
Job Discription
POSITION TITLE: Theatre Concierge
REPORTS TO: House Manager
WORK SCHEDULE: Part-Time, typically nights & weekends
Center Theatre Group is one of the nation’s most influential and ambitious nonprofit theatre companies, producing and presenting a wide variety of plays and musicals each year in our three Los Angeles venues: the Ahmanson Theatre, the Mark Taper Forum and the Kirk Douglas Theatre. A beacon of creativity and a driving force in the creation, development and production of new work, Center Theatre Group has been the birthplace of plays that have been honored with Tony Awards, Ovation Awards, L.A. Drama Critic Circle Awards, NAACP Awards, Pulitzer Prizes and the Olivier Award.Through the work on our stages as well as our robust artistic and community programs, Center Theatre Group entertains, creates, engages and inspires and we proudly continue our 50-year tradition of using the art of theatre to broaden horizons and illuminate new perspectives. We entertain audiences with celebrated Broadway shows, thought-provoking stories and adventurous new plays. As a leading producer of new works, we create by commissioning new shows and producing world premieres – over 100 total in the past decade. Our interactive programs engage audiences across generations, demographics and circumstance. Our award-winning education programs inspire the next generation of theatregoers, artists and artisans. And no matter what we do, we put theatre at the center of it all.

Center Theatre Group commits to creating a safe space where the values of diversity, equity and inclusion permeate all levels and all aspects of our work. We aim to attract, nurture and retain staff in a supportive home where we can be our best selves. Because theatre is a cultural force with the capacity to transform the lives of individuals and society at large, we have a duty to celebrate our commonalities and embrace our differences in order to ensure that everyone has access to our work onstage, behind the scenes, and in the community.

The Theatre Concierge practices radical hospitality in order to fulfill Center Theatre Group’s commitment to an engaging and transformative performance experience both on and off the stage. Playing an integral role in CTG’s mission and overall goals to actively and positively engage with audiences and community, the Concierge collaborates with many different people and departments within CTG to engage audiences with an exceptional experience of radical hospitality before, during and after performances. We define radical hospitality as the practice of placing the highest value on human relationships, of actively dismantling barriers which prevent an inclusive community, and of remaining engaged in the process of uncovering connections between artist and audience.


• Welcome the audience to the performance and guide them through an exceptional theatre experience.
• Address, follow through, and resolve issues that may prevent the audience from engaging with the
• Listen to and learn from audiences in order to respond to undiscovered opportunities to refine the audience
• Offer the audience an abundant and provocative understanding of the performance, the theatre, and the
• Inspire the audience to participate more deeply in the Center Theatre Group community.
• Discover new and intriguing topics relevant to the performance, the theatre, and the community.
• Ensure the safety of the audience and the venue by controlling access to private spaces, and by maintaining
a knowledge of emergency procedures.
• Perform all of the tasks necessary to running a smooth and accommodating front-of- house experience,
including ticketing, seating, and maintaining a pleasant aesthetic in the lobby and house environment.
• Share observations of the audience experience with CTG through a daily written personal narrative.

• Assist the House Manager in completing projects and tasks.
• Participate in community events as needed.
• Maintain awareness of all CTG productions and programming.
• Update, assist, and collaborate with other CTG departments and staff regarding KDT productions and events.
• Facilitate audience experience activities, including community conversations, talkbacks, and frame
• Perform other duties as required.

A. Knowledge and Essential Skills
• Must be community oriented: This position is on the front lines of CTG’s relationship with its audience. Must
be able to effectively and calmly deal with a multitude of audience concerns while maintaining Center
Theatre Groups principles of community and safety policies.
• Must be able to practice radical hospitality even while respecting and maintaining boundaries.
• Must be a master of conversation: must be able to converse with anybody in every situation in a
compassionate manner and with respect. Must be able to listen carefully to what others are saying and
intend to say.
• Must have a passion for theatre and a working knowledge of the art of theatre.
• Must possess an intellectual curiosity, and a desire to learn about the theatre and the CTG community.
• Must have the courage both to initiate and participate in welcoming conversations with unfamiliar people of
every identity.
• Must radiate compassion, excitement, and charisma.

B. Minimum Requirements: Essential functions and abilities
• Physically able to climb stairs.
• Physically able to stand for the duration of the work shift.
• Physically able to lift and carry 30lbs.
• Physically able to work under pressure in a fast-paced environment.
• Possess excellent verbal and written communication skills.
• Proficient with computers and mobile technology, including familiarity OSX, iOS, Windows, and social
networking media.

C. Education, Experience and Licensing
• Bachelor’s Degree preferred.
• Practicing theatre artists preferred (any theatre vocation).
• Experience meeting and leading people.
• Demonstrated ability to work effectively with the public.


• Candidates MUST be able to pass a background check.
• CTG is not able to provide relocation assistance for this position.
• The above statements are intended to describe the general nature and level of work performed by people
assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties
performed by the personnel so classified. Management reserves the right to revise or amend duties at any
• Staff members are expected to consciously and continuously promote the mission, values, programs, and
impact of the organization.

Introduce yourself by telling us your story and why you are the ideal person for this position.

Please e-mail your resume, cover letter and salary requirements as PDF documents to: Please do not send links to online materials or materials in formats other than PDFs.

Please submit a cover letter that addresses your interest in the specific job requirements. Form letters or resumes without a cover letter will not be considered. In your cover letter, please also indicate how you became aware of this job opportunity, e.g., name of website, current employee, other source. Please be sure to include the position title in the subject line of your email.

NO PHONE CALLS PLEASE. We will contact qualified candidates to set up interviews.

Center Theatre Group is an equal opportunity employer and does not discriminate against any applicant on the basis of race, religion, sex, sexual orientation, gender identity, marital status, color, ancestry, disability, age, national origin, pregnancy, veteran/military status, genetic information or any other basis prohibited by law. CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance. We support, promote and embrace a diverse workforce.

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